Frequently asked questions
What is the return policy?
All returns must be made within 15 days of purchase. Opened products are returnable but all product must be returned in full. No broken hanks, broken strings, broken bunches, or broken bags of loose beads or stones can be accepted.
All returns must be authorized in advance. Customers must contact our office at returns@margola.com to obtain a Return Authorization Number (RA#). Returns submitted without an RA# will not be accepted.
Approved returns are subject to a 20% restocking fee and are issued as in-house credit only. In-house credit is valid for one year from the date of issue.
Are any purchases final sale?
Final sale items will be carefully marked before purchase.
When will I get my order?
We are doing our doing our best here at the warehouse! We will ship your order within 3-5 days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
If an item is out of stock we will back order it and let you know the approximate delivery date.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping cost is calculated based on your location and the weight and value of the items in your order. We ship through USPS, you will always know the shipping cost before you purchase.
When will I get my order?
We will ship your order within 3 to 5 days, if not sooner. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Is my package insured?
Shipping costs through USPS include insurance on your items based on the value of the order.